REFUND POLICY
At Coatee Spray, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, you may be eligible for a refund. This Refund Policy explains our refund process and your rights as a customer.
1.Eligibility for Refunds
To be eligible for a refund, you must meet the following requirements:
-
- You must have purchased the item from our Site or App.
- You must request a refund within [insert number] days of the date of purchase.
- The item must be in its original condition and packaging, and must not be damaged or used.
- If applicable, you must provide proof of purchase, such as a receipt or order confirmation.
2.Refund Process
To request a refund, please contact us at our email with your order number and a brief explanation of why you are requesting a refund. We will review your request and notify you of our decision.
If your request is approved, we will refund the purchase price of the item to the original payment method used at the time of purchase. Shipping and handling fees are non-refundable.
Please allow [insert number] days for the refund to be processed. The timing of the refund may vary depending on your bank or credit card company.
3.Exclusions
The following items are not eligible for refunds:
-
- Custom-made or personalized items
- Clearance or sale items
- Items purchased from third-party sellers
4.Damaged or Defective Items
If you receive a damaged or defective item, please contact us at our email as soon as possible. We may offer a replacement item or a refund, depending on the circumstances.
5.Changes to this Refund Policy
We may update this Refund Policy from time to time. If we make material changes to this Refund Policy, we will notify you by posting a notice on our Site or App or by sending you an email. Your continued use of our Services after we make changes indicates your acceptance of those changes.
6.Contact Us
If you have any questions or concerns about our Refund Policy or our practices, please contact us at our email. We will do our best to address your concerns and answer your questions.
Thank you for choosing Coatee Spray. We appreciate your business and are committed to providing you with excellent customer service.